Hi folks,
Click to see that this camera had not been cleaned. No reply when I emailed these to Spencer’s pointing out they did not do the work for my money.
Pardon today’s detour but I promised Spencer’s Camera that I would do this if I didn’t get a return on the $400 they charged me for ‘work’ on two cameras. Below is the comment I am putting on photo-oriented YT channels. The first two photos are from the cameras whose sensors were supposed to have been cleaned. Click and see for yourself how dirty they still are. The last photo is my Photo #24.
My Comment: A warning to photographers needing conversions (to infra-red, astro, etc.) or camera repair: Stay away from Spencer’s Camera in Utah, which bills itself as doing work for NASA; they have photographers recommending them on YT videos and so on. The are outright crooks; no other way to put it.
This is the way the exposures were before I sent the T6 to Spencer’s for cleaning. No work. Theft.
Back in February I sent them two Canon T6s, both for sensor cleaning, one for conversion to Infra-red. I made it clear I needed it done quickly as I am on the road in my RV, etc. They said no problem, about $375. Okay.
It took more than 6 weeks, with no answer on their phone (filled up voice mail) about the delay. They finally returned my emails saying everyone was ‘at a workshop’ in Canada. Aggravating.
The first email I sent after getting the package (with no invoice).
This also went unanswered.
The eventual package was so poorly wrapped that one T6 was sticking out of a ragged hole. There was no invoice or receipt or even an indication of which T6 was converted, which was merely cleaned. I went online to my bank to see that they ‘rounded up’ to $400.00 on my cc. No invoice indeed. Would have been iffy to round up. But the real reason was only one camera was actually worked on, the conversion. I assume they didn’t want to put a lie on paper since both cameras still had filthy sensors and are useless.
Not answered. Crooks.
My two emails (with the above photos attached) went unanswered. This is a well-known company (NASA, etc) but they obviously do not care (in the extreme) about us peons. I have posted the first photos out of my cameras on my blog if you want to see what they… didn’t do and over-charged me for it after being 4 weeks late. I’m a well thought-of writer (3 books, many TV/feature scripts) named Allan Weisbecker; I have worked professionally as a photographer (including covers) for magazines like Smithsonian, Men’s Journal, Popular Photography, and so on. Google me and do a search for my blog if you want to verify what I’m saying (and see the dirty pics). ‘Allan C Weisbecker + blog’. Look for the title ‘Spencer’s Cameras Are Crooks’.
Photo $24. At my age, with self-portraits you go the other way from trying to look ‘good’. You just want to look real.
Again, my apologies to my subscribers. I’ll be pasting the above into the comments in photo channels on Youtube. There are hundreds and I figure to paste 5 a day (to avoid problems with YT) from now until they refund my money.
Allan
Please feel free to email Spencer’s to get their side or comment on the dirty photos. In fact, I’d appreciate it. Email: info@spencerscamera.com.
Since they send no invoice, here is proof of what they charged me. Now look at the dirty sensor pics above.
By the way, I guess I over-estimated the impact yesterday’s post would have. Sorry if it bored anyone.
One last thing: If you contact Spencer’s ask them to send their response to any of my complaints, because they didn’t respond. Ask for their excuse for not responding to a customer…
Along that line, we had the same experience with a plumbing company in a house we bought in 2019. We were “out of towners” back then.
They f*ed everything up. Lied to our faces in person. We’ve told everyone not to use them, as does our contractor, who’s been in biz for 20 yrs. He had used them exclusively, no longer.
So, to make an extra $500 or so by shafting us, they have lost $100K+ in business, minimum.
I agree wt Paul. Do a charge back thingermajiggy on those fvckers.
I had a similar repair incident but in the “stringed instrument” field, which is to say, I had fret work done on a guitar that I needed back quickly for gigging (blues, funk, +occasional Dead tunes, +occasional Coltrane tunes)
Anyways, it ended up taking over a month because of “issues” the “luthier” was having. When I got the guitar back the edges of upper register (12th fret & up…) were razor fucking sharp. 😳
I remember being so stunned I didn’t know whether to explode on the guy, question his perceptions of reality or feel bad because he was clueless as to how a good playing instrument should feel.
Long story short I questioned him & ended up feeling bad for him because he was going through some personal shit. He offered to fix it but I cut the losses & spent many many many nights teaching myself how to replace, repair, polish, file, bevel & level frets.
That was erbout 12 yrs ago but yeah, fucking repairs can be a nightmare in perhaps any field that requires some “precision” work.
I hope you’re “lens photographique” or camera gets fixed & resolved.
Cheers Allan
Jamie
I think I’m going try my bad publicity game for a while. Be great is some of you emailed them and asked for their side and put it in comments so I can see it. This will also let them know my method is working.
The mantra now for every corporation or business, and increasingly for every individual is that IF ONE’S REVENUE DOES NOT INCREASE IN EVERY QUARTER, THAT CONSTITUTES FAILURE. We can thank the Chicago School of Economics for this. Under this maxim a good steady income amounts to failure.
Yes but they will probably lose money after the the truth I will tell all over the Net.
Well Allan, to me your self portrait says that there are a whole lot more adventures and stories to tell!
Not what I get from it but it’s nice you did.
Since you paid with a credit card do a charge back
I will try that, never heard of it.
Was going to see Lindsey Buckingham in Nashville… splurging… it’s 500 miles from my home. Staying at the Hyatt – walking distance to the beautiful venue and four star restaurant.
He cancels with three weeks to go, if I remember correctly. NASHVILLE – musicians galore… they DO cancel. Food rez cancels no problem – gracious “It happens.” The Hyatt REFUSES a refund. No matter who we spoke to, it came back as fuck off. We contact the venue to inform them NOT to endorse the Hyatt.
The Hyatt had a lock on the amount on our CC. We called our CC… we had agreed (contract), they said, cannot cancel outright. Our CC says “Might you want to change your account#?” YES! Thank you! FUCK HYATT – the one time I was going to give them my money, and this is how they treat me… and I was nice.
Hoping they do right by you.
Wow I can’t believe this – Appalling, couldn’t care less non-service, like a Bad Dream, and no one gives a rat tail or comment on it.
It is another of those rotten criminal outfits, that put’s money before it’s non service, and IMO the main thing is to get your money back, and take them to professional camera people somewhere. Might need a battle on the phone or at their counter.
Have a look at their feedback – it’s horrible to terrible.
I worry we just haven’t got enough good people.